The Basics

We take all payments through our site, when you make a booking you will be asked to enter your card details to reserve your slot. Before sending a mechanic out to you we do an authorisation on your card and reserve the funds.

When you enter your card details upon booking please be assured that your cards details are sent over SSL to a secure third party named Paygate (similar to PayPal) for storage, who meet bank-level PCI-DSS security standards.

Should you be unhappy with the work that was carried out by the mechanic please contact us. We will launch an investigation to ascertain whether any work was not carried out correctly and if the issue can be resolved amicably and satisfactory to all parties involved. If it’s not possible to find an amicable resolution to the case, then we will decide if a full or partial refund is justified based on the evidence provided by you and the mechanic.

If you wish to raise an issue with us, please contact us.

Once we issue a refund, the money will be on your way instantly, it might take a moment to show up in your account due to the processing speed at the banks involved.

A refund from us is instantaneous, though, the moment when the funds will be available on your account again will depend on the processing speed of your bank.

If your card has been declined it could be that there is a technical issue with your credit card, in other cases it might be that adequate funds is not available on your card. Please get in touch with us if we have not already done so, we will try to assist you in solving the issue as much as we can.

Before sending a mechanic out to you we do a pre-authorisation check to ensure the funds are available in the account to charge, and put a hold on it.

Yes, in this way all payments remain transparent and it will ensure that we have the ability to refund you for work by the mechanic that you are not happy with.

No, we only take credit cards, debit cards and EFT which we take at the point of booking, to ensure that all payments made are logged and transparent to all. It will, moreover, protect you in case you are not happy with any work that the mechanic has undertaken, this way we will have the ability to refund any work undertaken by the mechanic. We would not be able to enforce that with a cash payment. Importantly, it will mean you will always have the added security of your bank’s card protection.

The cancellation of the booking will be instantaneous, the cancellation of the pre-authorisation of the funds will depend on the processing speed of your bank.