Warranty

Who is covered by this Limited Warranty?

This Limited Warranty, which is provided by Car Care Click. (“Car Care Click,” “we” or “us”), extends to you as the original purchaser of auto repair or maintenance services (“Vehicle Services”) provided by a Mechanic that you have requested and scheduled through the Car Care Click Platform. Capitalized terms not otherwise defined herein shall have the meanings given to them in our Terms of Use.

This Limited Warranty does not extend to any person who may purchase your car after the Vehicle Services are performed.

What does this Limited Warranty cover?

Subject to the exclusions, limitations and conditions set forth below, we warrant that the Vehicle Services will be free from defects in:

materials (i.e., that the parts replaced in the performance of the Vehicle Services are not defective and perform as expected under normal usage conditions); and

workmanship (i.e., that the Vehicle Services were performed correctly).

How long will coverage under this Limited Warranty last?

This Limited Warranty lasts for 6 months or 6,000 kilometers of use, whichever comes first, measured from the date the Vehicle Services are provided and the odometer reading shown on the applicable invoice (the “Warranty Period”). Note that any remedial work performed under this Limited Warranty will not restart the Warranty Period.

Some materials provided by Mechanics may carry a separate warranty that extends beyond the Warranty Period (e.g., some car batteries are covered by a manufacturer’s five-year warranty). In those instances, the term of the manufacturer’s warranty will apply to the materials (but workmanship will remain subject to the Warranty Period).

What will we do in the event of a defect in the Services during the Warranty Period?

If there is a materials or workmanship defect within the Warranty Period, we will, at our option and at no additional cost to you: (i) engage a Mechanic without charge to you to perform remedial service work and/or replace defective part(s) installed in connection with the Vehicle Services; or (ii) refund any amount actually paid by you to us for the Vehicle Services. (Note that any discounts or promotions you applied towards payment of the Vehicle Services will not count as amounts you paid for purposes of any refund under this Limited Warranty.) In the event that a refund is to be issued due to defective materials, we may require the return of the defective part or parts at issue prior to processing a refund. We will not be responsible for any core fee charges incurred by you associated with returning the defective part or parts to us.

We neither assume nor authorize anyone to assume for us any other obligation or liability in connection with the Vehicle Services.

What is not covered by this Limited Warranty?

This Limited Warranty does not cover:

Any damage to your car caused by abnormal use (such as use in a commercial venture), misuse, neglect (such as not performing maintenance services in accordance with the instructions in the owner’s manual for your car), alteration or tampering, or by external causes (such as accidents, fire, water and freezing);

Any work for which you have paid the mechanic directly, rather than making your payment through the Car Care Click Platform;

Any diagnostic or inspection service including pre-purchase inspection services provided through the Car Care Click Platform;

Any work not scheduled and processed through the Car Care Click Platform, including any work performed by a Mechanic originally introduced to you through the Car Care Click Platform to the extent such work was not scheduled and processed through the Car Care Click Platform;

Any issues unrelated to the Vehicle Services ordered by you (e.g., if you order an alternator replacement because your car was not starting, and the car continues not to start after the alternator is replaced, this Limited Warranty does not cover the fact that the car does not start);

Any pre-existing condition with your car that is not known by the Mechanic prior to starting the Vehicle Services and that is discovered during or after the Vehicle Services are performed (e.g., if you engage the Mechanic to replace valve cover gaskets, but during the removal of the valve covers, worn plastic hoses break because they are old and brittle; repairing and/or replacing the plastic hoses under that scenario would not be covered by this Limited Warranty);

Any repairs that you request the Mechanic perform beyond those included in the Mechanic’s diagnosis of the problem, and which the Mechanic performs, even if those additional repairs are needed to fix the issue you asked the Mechanic to diagnose; provided, however, that if you authorize and pay for additional repairs through Car Care Click, such additional repairs would be included in the Vehicle Services and covered by this Limited Warranty; and

Any consequential effects of the Vehicle Services performed, unrelated to any of the parts replaced being defective or any of the repair work being done incorrectly (e.g., if you request a transmission fluid service, but because you have not been replacing the transmission fluid regularly, when the Mechanic replaces the fluid, with the right fluid installed properly, your transmission stops shifting properly because it cannot handle the new fluid—this is a “consequential effect” not covered by this Limited Warranty).

This Limited Warranty is entirely void when:

Any parts not ordered through the Car Care Click Platform are installed by the Mechanic;

Any Vehicle Service request is made by you that deviates from a manufacturer’s recommendation (e.g., conventional oil is requested by you for an oil change but the owner’s manual for your vehicle calls for synthetic oil); or

After receiving the Vehicle Services, you take your car to a person not scheduled and processed through the Car Care Click Platform to diagnose or repair a problem believed to be associated with such Vehicle Services, without giving Car Care Click the first opportunity to inspect and remedy the problem (or to consent to an alternative person or shop from doing so).

Any determination of whether this Limited Warranty does not apply or is otherwise void as to a particular warranty claim shall be made by us in our sole discretion.

You will be charged for one hour of labor fees if a service call is made under this Limited Warranty for an alleged defect determined not to be the result of a defect in materials or workmanship of the Vehicle Services. You must pay for any non-warranty service ordered at the same time as any warranty service.

What is the process for a claim filed under this Limited Warranty?

Once you file a claim with us, our claims team will evaluate the claim to determine preliminary eligibility for coverage of Vehicle Services under this Limited Warranty. If eligible, we will send a Mechanic to inspect the problem. If the Mechanic determines that there is a defect in materials or workmanship of the Vehicle Services and we elect to perform remedial service work and/or replace defective part(s) installed (instead of providing a refund), we will create a new appointment to perform such work and/or replace such part(s) at no cost to you.

If the Mechanic determines that the claimed defect is not the result of a defect in materials or workmanship of the Vehicle Services, you will be charged for one hour of labor fees.

What happens if you are outside our service area when you file a claim?

If you file a claim and we determine there is no qualified Mechanic available to provide service, we will authorize you to take your car to a registered automotive repair shop or dealer service center that we select. If the repair shop or service center determines that the claimed defect is a result of a defect in materials or workmanship of the Vehicle Services, we will reimburse you for the cost of the repair up to the amount actually paid by you to us for the Vehicle Services. (Note that any discounts or promotions you applied towards payment of the Vehicle Services will not count as amounts you paid.) To receive reimbursement you must supply us with a copy of the inspection report and the repair invoice from the registered automotive repair shop or dealer service center together with the repair shop or dealer service center’s phone number. We may also require return of any parts found to be defective.

May you keep any defective parts replaced under this Limited Warranty?

No. All defective parts replaced under this Limited Warranty must be returned to us.

What is our address?

Car Care Click
6 Coombe Place, Block 5, Tuscany Office Park
Johannesburg, Rivonia 2125