Payments and Refunds

When you enter your card details upon booking please be assured that your cards details are sent over SSL to a secure third party named Paygate, who meet bank-level PCI-DSS security standards.

Yes, in this way all payments remain transparent and it will ensure that we have the ability to refund you for work by the mechanic that you are not happy with.

Should you be unhappy with the work that was carried out by the mechanic please contact us. We will launch an investigation to ascertain whether any work was not carried out correctly and if the issue can be resolved amicably and satisfactorily to all parties involved. If it’s not possible to find an amicable resolution to the case, then we will decide if a full or partial refund is justified based on the evidence provided by you and the mechanic.

No, we only take credit and debit cards which we take at the point of booking, to ensure that all payments made are transparent. It will also protect you in case you are unhappy with any work that the mechanic has undertaken, this way we will have the ability to refund any work undertaken by the mechanic. Importantly, it will mean you will always have the added security of your bank’s card protection.

Once we issue a refund, the money will be on its way instantly, it might take a moment to show up in your account due to the processing speed at the banks involved.

A refund from us is instantaneous, though, the moment when the funds will be available on your account again will depend on the processing speed of your bank.