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How can we help?
How do you take payments?
Do I have to pay online for every job i book?
The Booking Process
Can I amend my booking?
Can I book a mechanic for the same day?
Can I book more than one job at the same time?
Changes to Diagnostic inspections
Does it cost anything to join the network as a mechanic?
How do I get paid?
Are repairs suggested by the mechanic during an inspection carried out directly after the inspection?
How much does a diagnostic inspection cost?
I couldn’t find the right inspection for my car, what do I do now?
Payments and Refunds
Can I pay the mechanic in cash?
Does any money leave my account before the mechanic comes to work on my car?
Do I have to pay online for every job I book?
The mechanic could not complete the repair, and promised to contact me to come back at another time but/help/repairs/#toggle-id-1 hasn’t done so, what happens now?
What happens if a mechanic identifies that other parts than those booked for initially are needed to fix the car?
Can you service cars that are still under warranty?
Can you stamp my service book?
Can the mechanic arrange a new time with me personally?
Do I need to be present on-site when the car is repaired?
Do I need to provide the mechanic with any parts or tools?
After The Appointment
I am unsatisfied with the service the mechanic provided, how do we proceed?
I had my car repaired by a mechanic from Car Care Click but the same problem has returned. I’m unhappy, what to do now?
I’m not happy with the service I received, who will help me?
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